Social performance

Social performance is the outcome of a company’s engagement, activities and commitments that can directly and indirectly impact stakeholders or affect the quality of its relationships with them. Achieving excellence in social performance requires strong leadership, integrated management systems, and the capability and culture to identify, address and report social risks and impacts.

Social performance management aims to:

  • Avoid harm to people and communities from company activities throughout the mining life cycle.

  • Ensure respect for human rights.

  • Contribute to the social and economic development of affected people and engage society more widely on key issues.

  • Establish and maintain relationships of trust between companies and stakeholders for mutual benefit.

Critical to a mining and metals company’s social performance is how well a company fulfils its commitments, interactions and activities as they relate to local communities. Broader societal aspects include revenue and contract transparency, mineral resource governance, and engagement with partners across the value chain on social risks.